df77's Privacy Policy — Your Data Is Our Responsibility

1 Introduction & Scope

df77 ("we", "us", or "platform") operates a safe and reliable online gaming service for users in Bangladesh. This Policy applies to the df77 website, mobile interface, and all related services.

We believe that personal privacy is a fundamental right. That is why we store your information using industry-standard security practices including SSL encryption. Your information is never sold to third parties for any purpose beyond what is described in this Policy.

2 Information We Collect

df77 collects various types of information in order to provide its services. This information is divided into the following categories:

2.1 Information You Provide Directly

Information you voluntarily provide during account registration and use of the service:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Valid mobile number and email address
• Financial transaction details (relevant information related to bKash, Nagad, or Rocket)
• Details from government-issued documents for identity verification
• Content of communications sent to customer support

2.2 Automatically Collected Information

When you use the df77 platform, the following information may be collected through technical means:

• IP address and device identification information
• Browser type, operating system, and device model
• Activity logs and session information on the platform
• Information collected through cookies and similar tracking technologies
• Geographic location (only where relevant, subject to your consent)

2.3 Transaction Information

Deposit and withdrawal history, betting activity information, and bonus usage details are stored in our system. This information is used solely for account management, ensuring financial security, and monitoring responsible gaming.

3 Purposes for Using Your Information

df77 uses your information for the following legitimate purposes:

• Service Delivery & Operations: To create and verify accounts and ensure continuity of service.
• Financial Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, and Rocket.
• Identity Verification & Security: To prevent fraud and protect account security.
• Customer Support: To resolve your complaints and queries via live chat and email.
• Responsible Gaming: To monitor playing patterns and provide assistance where potential issues arise.
• Platform Improvement: To improve service quality and user experience.
• Legal Compliance: To comply with applicable laws and regulations.
• Relevant Communications: To keep you informed about bonuses, updates, and important notices (you can opt out at any time).

4 Data Storage & Security Measures

df77 treats the security of your information as its highest priority. We protect your information through a combination of technical, administrative, and physical security measures.

4.1 Technical Security

• SSL/TLS encryption technology is used for all data transfers.
• Stored sensitive data is secured with advanced encryption methods.
• Regular security audits and vulnerability assessments are conducted.
• Firewalls and intrusion detection systems remain active.

4.2 Administrative Security

• A minimum necessary access policy is followed for staff.
• All staff undergo regular privacy and security training.
• Procedures are in place for immediate action in the event of a privacy breach.

4.3 Data Retention Period

Your information will be retained for as long as your account remains active or as needed to provide the service. Even after account closure, certain information may be retained for a defined period to meet legal obligations and resolve disputes.

5 Sharing Information with Third Parties

df77 never sells your personal information. However, information may be shared with trusted partners in the specific circumstances below:

5.1 Service Providers

Providers of essential services such as payment processing (bKash, Nagad, Rocket), technology infrastructure, identity verification, and customer support may access limited information under contractual terms. They are required to use this information only for the specified purpose.

5.2 Legal Obligations

Information may be disclosed in response to court orders, government directives, or legitimate requests from regulatory authorities under Bangladesh law.

5.3 Fraud Prevention

Information may be shared with relevant authorities or partner organisations where necessary to prevent financial fraud or illegal activity.

6 Cookies & Tracking Technologies

The df77 website uses cookies and similar technologies that improve your browsing experience and keep the platform functioning smoothly.

6.1 Types of Cookies

• Essential Cookies: Required to store login state and session information; these cannot be disabled.
• Functional Cookies: Help remember language preferences and display settings.
• Analytics Cookies: Collect anonymous statistics to understand which pages are used most.

6.2 Cookie Control

You can control or disable cookies from your browser settings. Please note that disabling essential cookies may limit some functionality of the platform.

7 Your Rights

As a user of the df77 platform, you have the following rights regarding your information:

• Right of Access: You may request a copy of the information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your information be deleted (subject to legal obligations).
• Right to Restrict Processing: In some cases, you may request that use of your information be limited.
• Right to Object: You may object to your information being used for marketing purposes.
• Right to Withdraw Consent: You may withdraw any previously given consent at any time.

To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We will process your request as promptly as possible.

8 Children's Privacy

df77 is an adults-only platform for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age verification steps are taken at the time of registration.

If it is established that any person whose information we hold is under the age of 21, their account will be closed immediately and the relevant information will be deleted.

9 International Data Transfers

df77 may process some data internationally as required to operate its server infrastructure. In such cases, it is ensured that adequate data protection measures are in place at the destination and that the security of the data is guaranteed through contractual obligations.

In any case of data transfer outside Bangladesh, appropriate protections are provided in line with applicable law.

10 Third-Party Links & Services

The payment services (bKash, Nagad, Rocket) and game providers referenced on the df77 platform are independent entities with their own privacy policies. This Policy applies only to df77's own platform operations. We are not responsible for the data collection or usage practices of third parties.

When completing a payment, you interact directly with the relevant mobile banking platform and that platform's own terms and conditions apply.

11 Policy Changes & Updates

We may update this Privacy Policy due to business changes, legal requirements, or technological developments. For significant changes, we will:

• Send a notification to your registered email address.
• Clearly announce the change on the platform.
• Record the update date on this page.

Continued use of the service after any change will be considered as your agreement to the updated Policy. We therefore recommend reviewing this page regularly.

12 Safe & Responsible Gaming

df77 considers responsible gaming one of its core principles. We use information related to your gaming activity to identify potentially problematic behaviour and provide assistance where needed.

Information collected for this purpose is used solely for the protection of users and is not shared for any other purpose. To learn more about responsible gaming, visit our Responsible Gaming page.